Account and Data Deletion

Open Account, select Legal & privacy, open Account and Data Deletion, and use the displayed contact action. Send the request from the email address connected to your Ubucks account so we can verify ownership without collecting unnecessary identity documents.

If you cannot access the App or your account, email contact@ubucks.com with the subject “Ubucks account deletion request.” Do not include your password, one-time code or full payment credentials.

The request covers the Ubucks account and personal information associated with it, including profile and sign-in information, active mobile sessions, shopping-journey associations, device installation association and support data that is no longer required.

Deleting an Ubucks account does not delete an account or purchase record held independently by Google, Apple, a store or an affiliate network. Contact those organizations under their own privacy notices for information they control.

We may send a verification message to the account email or request limited information needed to confirm account ownership. Once verified and accepted, active sessions are revoked and the account can no longer be used.

We aim to delete or irreversibly anonymize data that is not subject to a valid retention requirement within 30 days. We will contact you if an open withdrawal, dispute, security investigation or legal obligation affects the request.

We may retain the minimum records required for an open order or withdrawal, tax and accounting obligations, fraud prevention, security investigations, legal claims or dispute resolution. Retained records are restricted to those purposes and deleted or anonymized when the retention basis ends.

Deletion is permanent. You will lose access to the account and cannot recover deleted profile data or use the former session credentials. Any treatment of pending or available cashback, open withdrawals and unresolved disputes will be explained as part of the verified request.